Right of Withdrawal
Purchasers, who are consumers, are entitled by applicability of the regulations for distance contracts to a right of revoking the contract on condition of the following instructions:
Purchaser can revoke the order within a revocation period of 14 days without further specification of reasons in written form (e.g. letter or e-mail) or by returning the goods. The revocation period does not start before the delivery and the reception of this instruction. Punctual dispatch suffices to comply with the time limit. The revocation must be declared to:
FAX: 06150 5922968
Unless the parties have agreed otherwise, Purchaser will not have the right to cancel the contract by giving notice of cancellation for the supply of goods made to the Purchaser's specifications or clearly personalised or are liable to deteriorate.
In the case of an effective revocation, any performance received by one party is to be returned to the respective other, as are benefits derived from such performance, e.g. interest. If Purchaser cannot return the goods received in whole or in part or if Purchaser can only return the received goods in a deteriorated state, Purchaser must pay compensation for value insofar. There is no duty to pay compensation for value, if the sole cause of deterioration of the good(s) received was the inspection of the respective good(s), as would have been possible in a retail shop. For the rest Purchaser can avoid paying compensation for value in respect of deterioration in the good(s) as a result of their/ its proper use, if Purchaser does not use the good(s) the way Purchaser uses Purchaser's own property and refrain from doing anything that would curtail the value of the good(s).
Purchaser will be responsible for paying the shipping costs for returning item(s).
Obligatory refunds of payments must be made within 30 days after sending the revocation or returning the goods.
Purchaser's Right of Withdrawal expires early, if ICLETTA GmbH has begun to provide the service with Purchaser's express consent before the end of the revocation period or if Purchaser has occasioned this himself or herself.
This ends this statement of the rights of withdrawal.
Online Dispute Resolution
The ODR platform: https://ec.europa.eu/consumers/odr/